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Terms & Condition

Welcome to (Website Name), owned and operated by (Company Name). Our platform provides a carefully curated collection of pet food, pet toys, grooming products, pet accessories, and everyday pet essentials. We also offer secure payment facilities and are committed to managing user information responsibly.

Throughout these Terms and Conditions, the terms "we," "our," and "us" refer to (Company Name), while "you," "your," and "users" refer to every individual who accesses or purchases products through (Website Name). By accessing, browsing, or using this platform, you acknowledge that you have read, understood, and agreed to comply with these Terms and that they are legally binding upon you. If you do not agree with any part of these Terms, you must immediately stop using the platform.

Acceptance Of These Terms

By accessing (Website Name) or placing an order through the platform, you acknowledge and agree to the following conditions.

Modifications To These Terms

(Company Name) reserves the right to revise, amend, or update these Terms at any time without prior notice.

Continued Use Of The Platform

Your continued access to or use of the platform after updated Terms have been published will be considered your acceptance of those revised Terms.

If You Do Not Accept These Terms

If you disagree with any provision contained in these Terms, you must immediately discontinue using the website.

User Eligibility Requirements

To access the platform or purchase products, users must:

Be at least 18 years of age or access the platform under the supervision of a parent or legal guardian.

Possess the legal authority and capacity to enter into legally binding agreements.

Right To Decline Service

We reserve the right to refuse service, limit access to the platform, or cancel orders if these eligibility requirements are not satisfied.

Account Registration And Protection

Certain features available on the platform may require users to register an account. By creating an account, you agree to:

Provide accurate, complete, and up-to-date information.

Keep your login credentials secure and confidential.

Inform us immediately if you become aware of any unauthorised access or suspicious activity involving your account.

Accept responsibility for any loss resulting from your failure to safeguard your account credentials.

User Obligations And Acceptable Use

When accessing or using the platform, users are expected to comply with applicable laws and use the website responsibly by:

Using the platform only for lawful and personal purposes.

Refraining from any activity that may damage, disrupt, or interfere with the security, functionality, or performance of the platform.

Not attempting to gain unauthorised access to restricted areas of the platform or other users' accounts.

Avoiding the upload, publication, or sharing of unlawful, harmful, offensive, or inappropriate content.

Refraining from any fraudulent, deceptive, or misleading conduct.

Failure to comply with these responsibilities may result in the temporary suspension or permanent termination of access to the platform.

Product Details And Availability

We make reasonable efforts to ensure that all product information displayed on the platform is accurate. However:

Product images may differ slightly because of lighting conditions, photography techniques, or display settings.

Product availability is subject to current inventory levels.

Certain products may be offered in limited quantities or discontinued without prior notice.

Orders may be cancelled if pricing errors or inaccurate product information are identified.

Pricing, Orders And Payment

All purchases completed through the platform are subject to the following conditions.

Pricing Updates

Product prices may be changed or updated at any time without prior notice.

Order Cancellation

Orders may be cancelled if incorrect pricing or inaccurate product information is discovered, even after payment has been completed successfully.

Accepted Payment Options

We currently accept the following payment methods:

• UPI
• Net banking
• Credit/debit cards
• Digital wallets

Secure Payment Handling

Payments are processed through secure third-party payment gateways. We do not retain sensitive payment information.

Billing Details

Users are responsible for providing complete and accurate billing information.

Order Verification

Orders may be reviewed, delayed, or cancelled if suspicious activity is detected.

Order Confirmation

A confirmation email will be issued once an order has been placed successfully. Final confirmation will be provided after the order has been processed and dispatched.

Intellectual Property

All content available on this website, including text, graphics, images, icons, layouts, design elements, and source code, remains the exclusive property of (Website Name) or its licensors.

Permitted Use

Users may:

Access website content solely for personal and non-commercial purposes.

Download or print materials only for personal reference.

Restricted Activities

The following activities are strictly prohibited:

Uploading viruses, malware, or other harmful software.

Interfering with the website's security, functionality, or performance.

Using bots, scripts, or automated tools to collect or extract website content.

Providing false, incomplete, or misleading information.

Publishing unlawful, defamatory, or offensive content.

Violating any applicable laws or regulations.

Failure to comply with these requirements may result in permanent suspension of your account and may also lead to legal action.

Privacy Policy

Your use of this platform is also subject to our Privacy Policy, which explains how user information is collected, processed, and protected.

Limitation Of Liability

To the maximum extent permitted under applicable law, (Website Name) shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the platform, its products, or its services.

Indemnification

By accessing or using the platform, you agree to indemnify and hold harmless (Website Name), along with its affiliates and employees, against any claims, losses, damages, or liabilities arising from misuse of the platform or any violation of these Terms.

Disclaimer Of Warranties

The website and all content made available through it are provided on an "as is" and "as available" basis. We make no warranties or guarantees regarding uninterrupted access, accuracy, completeness, availability, timeliness, or error-free operation.

Force Majeure

We shall not be responsible for any delay, interruption, or failure to perform our obligations where such circumstances arise from events beyond our reasonable control, including but not limited to natural disasters, conflicts, strikes, pandemics, or technical failures.

Governing Law And Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any dispute arising under these Terms shall be subject exclusively to the jurisdiction of the courts located within India.

Resolving Disputes

Users are encouraged to contact our support team at (mention email) to address any concerns or disputes through informal discussions. You agree to make reasonable efforts to achieve an amicable resolution before initiating formal legal proceedings.

Suspension And Termination Of Access

We reserve the right to temporarily suspend or permanently terminate access to the platform without prior notice if any breach of these Terms or any harmful activity is identified.

Revisions To These Terms

These Terms and Conditions may be revised or updated from time to time. Your continued use of the platform after any changes have been published will constitute your acceptance of the updated Terms.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may contact us at: (mention email)

Privacy Policy

At (Website Name), owned and managed by (Company Name), safeguarding the privacy and personal data of our users is a fundamental priority. Any information you provide through our platform is collected responsibly, maintained securely, and processed in a transparent manner. The information obtained is used solely to provide a safe, reliable, and smooth shopping experience.

Throughout this Privacy Policy, the terms "we," "our," and "us" refer to (Company Name), while "you," "your," "user," and "users" refer to every individual who visits or purchases products through (Website Name). By accessing or using our platform, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue using the platform immediately.

Information We Gather

To operate our platform efficiently and enhance your overall shopping experience, we may collect the following categories of information.

Personal Information

The personal information we may request includes:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Payment-related information required for processing transactions

Browsing And Activity Information

The information collected may include:

Purchase history and shopping preferences

Information relating to your use of the platform, including pages visited, products viewed, and categories explored

Device And Technical Information

We may also collect the following technical details:

IP address

Browser type and version

Device details and specifications

Location information, collected only with your permission

Website analytics used to monitor performance and maintain security

Cookies And Similar Tracking Technologies

Cookies and similar technologies are used to:

Enhance and personalise your browsing experience

Display relevant content and appropriate product recommendations

How We Use Your Information

The information collected is used exclusively for the purposes listed below.

Order Fulfilment And Customer Assistance

Process customer orders efficiently.

Coordinate product deliveries.

Provide customer support whenever required.

Website Enhancement

Improve the functionality and performance of the platform.

Offer product recommendations based on browsing activity.

Promotional Communications

Send promotional messages, special offers, and marketing updates only after obtaining your consent.

Security And Fraud Detection

Detect, prevent, and investigate fraudulent, suspicious, or unauthorised activities.

Compliance With Legal Requirements

Fulfil applicable legal, statutory, and regulatory obligations.

Information Sharing And Disclosure

We do not sell, rent, or trade users' personal information. However, information may be disclosed in the following situations:

To trusted third-party service providers, including courier companies, logistics partners, and payment processors, solely for completing customer orders.

To government authorities or regulatory bodies where disclosure is necessary to comply with legal obligations, investigations, or fraud prevention requirements.

To authorised business partners operating under strict confidentiality requirements.

Cookies And Related Technologies

Our platform makes use of cookies, web beacons, and similar technologies for the following purposes:

To improve website navigation and overall shopping functionality.

To analyse user interactions and evaluate website performance.

To provide personalised recommendations and relevant content.

Users can manage or disable cookies at any time through their browser settings.

Security Practices

To help protect personal information, we maintain the following security measures:

SSL encryption to secure information while it is being transmitted.

Secure server infrastructure for storing sensitive information.

Restricted internal access to confidential user information.

While we implement robust security measures, no digital platform can guarantee complete protection of information under every circumstance.

Information Retention Period

Personal information is generally retained for a period of 8–12 months from the user's most recent interaction with the platform. Certain information may be stored for a longer duration where required to satisfy legal, taxation, or regulatory obligations.

User Rights And Options

Users are entitled to:

Access and update their personal information through their account.

Request the deletion of personal information where permitted by applicable laws.

Opt out of promotional and marketing communications.

Manage or disable cookies through their browser settings.

Privacy Protection For Minors

This platform is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If such information is discovered, it will be removed promptly without unnecessary delay.

External Websites And Third-Party Services

Our platform may contain links to third-party websites or payment service providers. We are not responsible for the privacy practices, security measures, or information handling procedures of these external platforms. Users are encouraged to review the privacy policies of any third-party services before providing their personal information.

Changes To This Privacy Policy

We reserve the right to revise or update this Privacy Policy from time to time. The most recent version will always be available on this page together with its updated effective date. Your continued use of the platform after any changes take effect will constitute your acceptance of the revised Privacy Policy.

User Consent

By accessing or using (Website Name), you acknowledge and agree to the collection, use, and limited disclosure of your information in accordance with this Privacy Policy.

Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which we collect, use, or manage personal information, you may contact us at:(mention email)

Shipping & Delivery Policy

At (Website Name), owned and operated by (Company Name), we are committed to offering every customer a convenient, reliable, and hassle-free shopping experience.

For the purpose of this Shipping Policy, the terms "we," "our," and "us" refer to (Company Name), while "you," "your," and "user" refer to customers who place orders through our platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.

Shipping Coverage

Our shipping services are subject to the following conditions:

Orders are delivered to all eligible and serviceable pin codes across India.

International shipping is not available at this time.

Order Processing Timeline

After an order has been confirmed, the following processing timelines apply:

Orders are generally prepared and processed within 1–2 business days following order confirmation.

Weekends and public holidays are not included in the processing period.

Once your order has been processed, a confirmation email containing the complete order details will be sent to your registered email address.

Estimated Delivery Time

Delivery is generally completed within the following timeframe:

Orders are typically delivered within 3–8 business days.

Actual delivery times may vary depending on the customer's location and the courier partner handling the shipment.

Reasons A Delivery May Be Unsuccessful

A delivery attempt may not be completed for any of the following reasons:

Incorrect or incomplete shipping details provided during checkout.

The recipient is unavailable at the specified delivery address when the courier attempts delivery.

The package is refused upon delivery.

Undelivered And Returned Shipments

If an order cannot be delivered successfully:

The shipment will be returned to our warehouse.

Customers may contact our support team to arrange the re-shipment of returned orders.

Damaged Or Missing Shipments

Damaged Deliveries

If your order arrives damaged:

Notify our support team within 48 hours of receiving the order.

Provide clear photographs of the damaged product or its packaging for verification.

Lost Shipments

If a shipment is confirmed as lost during transit:

A replacement or refund will be provided after verification with the courier partner.

Shipping Assistance

If you have any questions, concerns, or require assistance regarding shipping, please contact us at: (mention email)

We remain committed to ensuring that every order is delivered safely, efficiently, and with minimal inconvenience.

Return & Refund Policy

At (Website Name), owned and operated by (Company Name), we are committed to providing every customer with a reliable, convenient, and satisfying shopping experience.

For the purpose of this Return & Refund Policy, the terms "we," "our," and "us" refer to (Company Name), while "you," "your," and "user" refer to customers who place orders through our platform. By placing an order, you acknowledge that you have read, understood, and agreed to comply with the return and refund procedures described in this Policy.

Return Eligibility Requirements

To be eligible for a return, the product must satisfy all of the following conditions.

Original Product Condition

The product must be unused and unwashed.

It must be returned in its original condition with all tags, labels, and packaging intact.

Original Packaging

The product must be returned together with all original packaging materials, tags, and labels.

Products Not Eligible For Return

The following products will not qualify for a return:

Products that have been used, washed, altered, or modified in any manner.

Return Request Timeframe

The following conditions apply to return requests:

Return requests must be submitted within 48 hours of delivery by contacting our customer support team.

Products that do not meet the eligibility requirements outlined above may have their return request declined.

Return Request Procedure

To request a return, please complete the following steps.

Submit A Return Request

Send an email to (mention email) including your Order ID and the reason for requesting a return.

Provide Supporting Evidence

Submit clear photographs of any damaged, defective, or incorrect products for verification.

Follow Return Instructions

Once your return request has been approved, detailed instructions for returning the product will be provided.

Note: Return requests that do not follow the required procedure may be declined at our discretion.

Refund Review And Processing

After a returned product is received, the following process will apply:

All returned products will be inspected to confirm whether they meet the return eligibility requirements.

Customers will be informed whether their refund request has been approved or declined.

Approved refunds will be processed and credited to the original payment method within 5–7 business days.

A confirmation email will be sent once the refund has been processed successfully.

Eligibility For Partial Refunds

In certain circumstances, products that only partially meet the return requirements, such as items with minor damage or missing original packaging, may be eligible for a partial refund at our discretion.

Damaged, Defective, Or Incorrect Products

If you receive a damaged, defective, or incorrect product:

The issue must be reported within 48 hours of delivery.

Clear images or videos must be sent to (mention email) to support the verification process and help resolve the matter more efficiently.

Return And Refund Assistance

If you have any questions, concerns, or require assistance regarding returns or refunds, please contact us at: (mention email)

Cancellation Policy

At (Website Name), owned and operated by (Company Name), we are committed to providing every customer with a convenient, seamless, and hassle-free shopping experience.

For the purpose of this Cancellation Policy, the terms "we," "our," and "us" refer to (Company Name), while "you," "your," and "user" refer to customers who place orders through our platform. In certain circumstances, order cancellations may be permitted, and this Policy explains the process for requesting and managing cancellations.

Order Cancellation Before Shipment

Cancellation requests will be accepted only if all of the following conditions are met:

The request must be submitted within 24 hours of placing the order or before the order has been shipped, whichever occurs first.

Cancellation requests must be sent to our support team via email.

Once the cancellation request has been approved, the applicable refund will be processed and credited to the original payment method within 5–7 business days.

Order Cancellation After Shipment

Once an order has been dispatched:

Orders are no longer eligible for cancellation.

Customers who wish to return a product after delivery must follow the process outlined in the Return & Refund Policy.

Order Modification Guidelines

After an order has been placed successfully, the following changes cannot be made:

Changing or replacing the selected product.

Updating or modifying the delivery address.

If any modifications are required, customers must:

Cancel the existing order, provided it satisfies the applicable cancellation requirements.

Place a new order using the correct or updated information.

Cancellation Assistance

If you have any questions, require clarification, or need assistance regarding order cancellations, please contact us at: (mention email)

We remain committed to handling cancellation requests efficiently while ensuring clear and timely communication throughout the entire process.

Grievance Redressal Policy

At (Website Name), owned and operated by (Company Name), we are committed to providing every user with a transparent, reliable, and fair shopping experience.

For the purpose of this Grievance Policy, the terms "we," "our," and "us" refer to (Company Name), while "you," "your," and "user" refer to customers who use our platform. We are dedicated to handling all complaints and concerns promptly, professionally, and fairly in accordance with applicable laws and regulations.

What Is A Grievance?

A grievance refers to any complaint, concern, or dissatisfaction relating to products or services purchased through our platform. This may include the following categories:

Product-Related Issues

Concerns involving defective products.

Issues relating to product quality.

Complaints associated with purchased pet essentials.

Delivery-Related Issues

Delayed deliveries.

Incorrect deliveries.

Unsuccessful delivery attempts.

Payment-Related Issues

Transaction failures.

Other payment-related concerns.

Return And Refund Issues

Complaints or concerns relating to returns or refunds.

Customer Support Concerns

Issues regarding the assistance or service provided by our customer support team.

Policy-Related Queries

Requests for additional information or clarification regarding company policies.

How To Submit A Grievance

To raise a grievance, please complete the following steps:

Visit the "Help Centre" or "Contact Us" section available on our website or application.

Select the category that best matches your concern.

Provide your Order ID, clearly explain the issue, and attach any relevant supporting documents or images.

Submit your grievance for review by our support team.

Once your grievance has been received, it will be reviewed and an appropriate response will be provided.

Escalating A Grievance

If your concern is not resolved or you are dissatisfied with the response received, you may take the following steps:

Escalate the matter to the appointed Grievance Officer.

All escalated grievances will be handled in accordance with the Information Technology Act, 2000, and other applicable regulations.

Each escalated grievance will be reviewed fairly and impartially by the Grievance Officer.

The Grievance Officer can be contacted at (mention email).

Grievance Handling Process

Acknowledgement

A confirmation email acknowledging receipt of your grievance will be sent within 48 hours.

Reference ID

A unique reference ID will be issued to help you track the status of your complaint.

Resolution Timeline

Grievances are generally resolved within 7 working days or within the timeframe prescribed under applicable laws.

Progress Updates

Regular updates regarding your grievance will be shared using your registered contact information.

Grievance Closure

A grievance will be considered resolved and closed under any of the following circumstances:

A satisfactory resolution has been provided by the support team or the Grievance Officer.

No response is received from the user within a reasonable period after the resolution has been communicated.

A final decision has been reached in accordance with company policies and applicable legal requirements.

Contact Information

If you have any questions, require assistance, or wish to submit a grievance, please contact us at: (mention email)

We remain committed to resolving every concern promptly while maintaining fairness, transparency, and professionalism throughout the grievance resolution process.

Risk Factor Policy

At (Website Name), owned and operated by (Company Name), users acknowledge and understand that online shopping may involve certain inherent risks. While we make reasonable efforts to ensure the accuracy of product descriptions and images displayed on our platform, users should take note of the following considerations.

Product Information

When reviewing products on our platform, please note the following:

Minor differences in colour, texture, appearance, or finish may occur due to lighting conditions, screen settings, display variations, or individual perception.

Users are encouraged to carefully examine all available product information and contact our support team if any clarification is required before placing an order.

Product Availability And Stock

Product availability is subject to the following conditions:

Availability depends on current inventory levels.

Unexpected customer demand or technical issues may occasionally lead to stock discrepancies or delivery delays.

We reserve the right to modify, postpone, or cancel orders whenever necessary.

In such cases, affected customers will be informed promptly, and where applicable, suitable alternatives or refunds will be provided.

Product Colour Representation

The display of product colours is subject to the following:

Product colours shown on the platform are presented as accurately as reasonably possible.

Minor colour differences may occur due to variations in display settings, screen brightness, or lighting conditions.

Such variations are considered normal and will not be regarded as product defects or inaccurate representations.

Shipping And Delivery Considerations

The following points apply to order deliveries:

Orders are delivered through reliable third-party logistics providers.

Although we work with trusted delivery partners, unforeseen circumstances may occasionally result in delays, damage, or loss during transit.

We remain committed to providing timely assistance for all shipping-related concerns.

Customers are encouraged to contact our support team immediately if they experience any issues relating to the delivery of their orders.

Third-Party Platform Disclaimer

Please be aware of the following regarding external platforms:

Our platform operates independently and does not endorse, promote, or represent any external websites or third-party platforms.

We have no affiliation with any external website, and any claim suggesting such an association is incorrect.

If users discover any website falsely claiming to be connected with us, they are requested to report it without unnecessary delay.

We accept no responsibility for any content, transactions, or outcomes arising from the use of such unauthorised platforms.

Contact Information

If you have any questions, concerns, or require assistance regarding this Risk Factor Policy, please contact us at: (mention email)